Data Retention Notice
Principle
SmartShift Consulting aims to retain personal information only for as long as necessary for the purpose for which it is processed, contractual commitments, security and audit needs, dispute handling and legal obligations.
SSC customer content
Supported SSC content may be subject to organisation-level retention settings and deletion workflows. Contracted retention periods should be documented in the applicable customer agreement or deployment specification.
Operational records
Security/audit logs, billing records, support correspondence and legal records may have different retention periods from user conversation content because they serve different legal and operational purposes.
Backups and provider systems
Deletion from an active system may not remove information instantaneously from protected backups or provider disaster-recovery systems. Such copies remain subject to access controls and are overwritten or expire according to applicable backup/retention processes.
Customer responsibilities
Customers should configure retention to match their own legal, regulatory and records-management requirements and avoid uploading information that is not necessary for the intended task.