Data Protection Complaints Procedure

Last updated: 26 October 2026

UK law requires organisations to provide a process for data-protection complaints. This page explains how to raise a complaint with SmartShift Consulting.

How to complain

Email support@smartshift.consulting with the subject "Data protection complaint". Include enough information for us to understand the issue, but do not send unnecessary sensitive information.

What happens next

1. We will record and triage the complaint.
2. We will acknowledge it within the period required by applicable law.
3. We may request information reasonably necessary to identify the relevant processing or verify identity.
4. We will investigate and respond without undue delay, explaining the outcome and any action taken or proposed.
5. If the matter concerns a customer's workspace where the customer is controller, we may refer or coordinate the complaint with that customer.

Regulatory complaint

You may also have the right to complain to a competent data-protection authority. In the UK, this is the Information Commissioner's Office (ICO).